Privacy Policy

Pre-chewed Education Limited

Last updated: 20 September 2025

Pre-chewed Education Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services.

1. What data do we collect?

We may collect the following types of personal data:

•           Teacher/administrator data: name, email address, school name and address, job role, phone number (optional), billing details.

•           Student data: name and school-issued email address (provided by schools to create login accounts).

•           Technical data: IP address, browser type, login times, usage data (for account security and site performance).

 

2. How do we collect your data?

We collect data in the following ways:

•           Directly from you when you register, subscribe, or contact us.

•           From your school, when it provides student names and emails for account creation.

•           Automatically, when you use our website (cookies and analytics).

 

3. How will we use your data?

We use your data only to:

•           Provide access to our online learning platform (hosted by Thinkific).

•           Manage subscriptions and customer accounts.

•           Communicate service updates, new releases, and (if you consent) marketing.

•           Maintain site security and prevent fraud.

We will never sell your data to third parties.

 

 

4. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

•           Contract – processing data necessary to deliver our services to schools and teachers.

•           Legitimate interests – providing secure, individual student accounts.

•           Legal obligation – retaining financial and accounting records.

•           Consent – sending marketing communications (you can withdraw consent at any time).

 

5. How do we store and retain your data?

We store all data securely on company-controlled systems (Google Workspace with encryption and two-factor authentication). Access is restricted to authorised staff only.

Once we receive the details, we will upload them to our online platform (hosted by Thinkific) to create the accounts. The spreadsheet will then be deleted from our files (within 45 days at the latest). All student accounts on the Thinkific platform will be deleted once your contract with us has come to an end (annually on 31 July, unless renewed). 

Thinkific has its own Data Processing Agreement Addendum here: https://www.thinkific.com/dpa/

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Retention periods :

Category

Purpose

Retention Period

Student spreadsheets from schools

Creating student accounts

Deleted immediately after upload and verification, or within 45 days at the latest

Student account details (in platform)

Access to platform

Kept for duration of school’s subscription; deleted within 3 months after subscription ends

Teacher/administrator contact details

Managing subscriptions and communication

Duration of subscription + 6 years (to meet contract and accounting obligations)

Payment & invoicing records

Financial compliance

6 years from end of financial year

Support correspondence (emails, tickets)

Service queries

2 years from resolution

 

6. Data processors

Thinkific

This data processor does the following activities for us: Online learning platform hosting company

https://www.thinkific.com/dpa/

 

7. Marketing

We may send teachers/administrators information about our services and updates, but only if:

•           You are an existing customer (soft opt-in), or

•           You have given consent.

You can opt out at any time by replying “unsubscribe” to any of our emails or emailing [email protected].

 

8. Your data protection rights

You have the right to:

•           Access your data (receive a copy).

•           Rectify inaccurate or incomplete data.

•           Erase your data in certain circumstances.

•           Restrict how we process your data.

•           Object to processing based on legitimate interests.

•           Data portability – request transfer of your data.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

 

9. Cookies

Cookies are small text files stored on your device. We use them to:

•           Keep you signed in.

•           Understand how our site is used.

We do not use advertising cookies or share data with advertisers.

You can disable cookies in your browser settings, but some features may not work.

 

10. Changes to this policy

We keep our Privacy Policy under regular review. Updates will be posted on this page with a new “last updated” date.

 

 

11. Contact us

If you have questions about this policy or your data, please contact us:

Email: [email protected]
Address: Pre-chewed Education Limited, 45 High Street, Stone, ST15 8AQ

 

11. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:         

  

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

 

Website: https://www.ico.org.uk/make-a-complaint